Question 1

When does my order ship?

Accepted Answer

Orders ship within two weeks from date of purchase. Once orders ship, you will receive an email with a tracking number, so you can track your shipment from door-to-door.

Question 2

How do I track my order?

Accepted Answer

Check your email for the shipping notification email. It contains the tracking number for your package. Sometimes emails end up in spam or junk folders, so check them if you cannot find it in your inbox.

Question 3

What is your return policy?

Accepted Answer

Due to high volume and limited inventory, all items are FINAL Sales. No refunds are allowed.

Question 4

My item/package is damaged/defective, who do I contact?"

Accepted Answer

Please contact JustJas, LLC for any damaged or defective product issues by email to info@justchefjasmine.com.

Question 5

Why am I getting a failed transaction when I try to complete my order?

Accepted Answer

If you get an error message when attempting to checkout, please contact PayPal or call your bank/credit card provider to make sure they have not blocked the transaction for activity outside of your normal purchase patterns. It's very common and protects you from fraud. This can usually be fixed in a few minutes allowing you to complete your order successfully.

Question 6

I tried to complete my order but it told me the items in my cart were no longer available, what happened?"

Accepted Answer

Due to the incredibly high demand and limited inventory available, all sales are on a first-come, first-serve basis. If inventory is down to a single item and is sold, the customer will get the message that notifies them the item is no longer available.

Question 7

Did you charge my credit card before the package was shipped?

Accepted Answer

Due to the high volume of orders and because this is a FINAL SALE event and credit cards are charged at the time of purchase. Unless otherwise indicated, items will ship within two weeks from date of purchase.

Question 8

I ordered the wrong item/color/size, can you help me fix it?"

Accepted Answer

Pending available inventory, we cannot guarantee these requests will be possible; however, we will do our best to create a new order for you with the desired item/color/size. For requests such as these, email us at info@justchefjasmine.com.