Frequently Asked Questions
When does my order ship?
Orders ship within two weeks from date of purchase. Once orders ship, you will receive an email with a tracking number, so you can track your shipment from door-to-door.
How do I track my order?
Check your email for the shipping notification email. It contains the tracking number for your package. Sometimes emails end up in spam or junk folders, so check them if you cannot find it in your inbox.
What is your return policy?
My item/package is damaged/defective, who do I contact?
Why am I getting a failed transaction when I try to complete my order?
I tried to complete my order but it told me the items in my cart were no longer available, what happened?
Did you charge my credit card before the package was shipped?
I ordered the wrong item/color/size, can you help me fix it?